Terms of Service

1. Self-Custody — Read This First

FortisWallet IS A NON-CUSTODIAL (SELF-CUSTODY) APPLICATION. WE DO NOT HAVE ACCESS TO YOUR RECOVERY PHRASE, PRIVATE KEYS, PASSWORDS, OR FUNDS. WE CANNOT RECOVER THEM, REVERSE TRANSACTIONS, OR RESTORE ACCESS IF YOU LOSE YOUR CREDENTIALS. YOU ARE SOLELY RESPONSIBLE FOR SAFEGUARDING YOUR RECOVERY PHRASE AND DEVICE.

2. The Software

The Software is a self-custody interface that lets you generate keys, manage wallets, and interact directly with public blockchain networks. You retain full control of, and responsibility for, your keys, recovery phrase, and any connected hardware wallets.

3. We Are Not a Financial Institution; No Fiduciary Duty

We are not a bank, broker, exchange, custodian, money transmitter, or Virtual Asset Service Provider (VASP). We do not store, send, receive, or exchange assets on your behalf, and we do not provide financial, investment, legal, accounting, or tax advice.

You and FortisNet are independent parties. Nothing in these Terms creates any partnership, agency, employment, broker, intermediary, trustee, or fiduciary relationship between us. We owe you no fiduciary duty. The Software is a tool; you perform every action and make your own decisions.

4. Market Data, Analytics, and Automated Insights

The Software displays market data, prices, and charts, and derives analytics from them — such as performance comparisons, volatility, correlation and momentum measures, indicative safety ratings, and portfolio statistics. It may also present automated, rule-based observations or suggestions (for example rebalancing, consolidation, profit-taking, or de-risking prompts, together "Insights"). All of this is provided for general informational purposes only.

Insights are generated algorithmically, from generic rules applied to publicly available market data. They are not personalised: they do not take into account your investment objectives, financial situation, risk tolerance, or tax position. Nothing displayed by the Software constitutes investment advice, a personal recommendation, investment research, or an offer or solicitation to buy, sell, or hold any asset, and no advisory relationship is created by your use of these features.

Market data and figures derived from it are obtained from third-party sources believed to be reliable, but are provided "as is" and may be delayed, incomplete, estimated, or inaccurate. Any simulated or "what-if" figures — for example the estimated effect of a suggested move on your portfolio — are hypothetical, do not reflect actual trading, and exclude fees, slippage, spreads, and taxes; actual results may differ materially. Past performance is not indicative of future results.

Any decision to buy, sell, hold, or swap assets is yours alone. Before acting on any information or Insight shown in the Software, conduct your own research and, where appropriate, consult a licensed financial, legal, or tax adviser. To the maximum extent permitted by law, we accept no liability for any loss arising from reliance on market data, analytics, or Insights, or from their unavailability, and the presence, absence, ordering, or dismissal of an Insight carries no meaning about any asset.

5. Eligibility, Sanctions, and Export Control

• You must be at least 16 years old to use the Software. If you are below the age of majority where you live, you may use it only with the consent of or under the supervision of a parent or legal guardian, and only where permitted by applicable law.
• Third-party services accessible through the Software, including fiat on- and off-ramps, may require you to be 18 or older or meet other eligibility requirements. You may use those services only if you meet their terms and applicable law.
• You represent that you are not located in, ordinarily resident in, or a national of any country or territory subject to comprehensive sanctions (including those administered by the UK, the EU, the United Nations, or the U.S. Office of Foreign Assets Control (OFAC)), and that you are not on any applicable list of restricted or prohibited parties.
• You agree not to use, export, or re-export the Software in violation of applicable sanctions or export-control laws, and not to use it on behalf of any sanctioned person.

6. Prohibited Uses

You agree that you will not use the Software to:

• Break any law or regulation, or infringe the rights of others.
• Launder money, finance terrorism, evade sanctions, commit fraud, or handle the proceeds of crime.
• Distribute malware, interfere with or disrupt the Software or connected networks, or attempt to gain unauthorised access to any system or data.
• Circumvent usage limits, security measures, or geographic restrictions, or reverse engineer the Software except to the extent the law permits.

We may suspend or restrict access to the Software where we reasonably believe it is being used in breach of this section, subject to mandatory law.

7. Your Responsibilities

• Securely back up and protect your recovery phrase and keys offline. We keep no copy and cannot restore them.
• Keep your device, operating system, and the Software secure and free of malware.
• Carefully verify every transaction before signing — including the recipient address, network, amount, fees, slippage, and any contract interaction.
• Determine and meet your own legal, regulatory, and tax obligations.

8. Supported Assets and Risk of Loss

The Software supports specific networks and assets that may change over time. Sending an unsupported asset, using the wrong network, or entering an incorrect address may result in the permanent and irreversible loss of those assets. Blockchain transactions are generally irreversible once broadcast, and we cannot recover them.

9. Fees

Network (gas) fees and any fees charged by third-party protocols, exchanges, aggregators, bridges, or ramp providers are set by those networks and third parties, are not paid to FortisNet, and are generally non-refundable once a transaction is broadcast. FortisNet may also charge its own service fee for certain features (for example swaps or bridging); where it does, the fee or its basis will be disclosed in the relevant flow before you confirm. You are responsible for all fees associated with your transactions.

10. Third-Party Services, Cross-Chain Transactions, and Smart-Contract Risk

The Software may let you connect to third-party services such as blockchain nodes, price feeds, swap and bridge aggregators, decentralised exchanges, on- and off-ramp providers, decentralised applications, and optional AI features. These are operated by independent third parties under their own terms.

• Making a third-party service, protocol, smart contract, token, route, or DApp available in the Software does not constitute an endorsement or guarantee. FortisNet does not control or continuously audit those third parties or their systems.
• Quotes, routes, prices, and estimated outcomes are informational only, may change before execution, and are not a guarantee of the best available rate or of successful execution.
• Interacting with smart contracts carries significant risk, including bugs, exploits, slippage, failed transactions, and total loss. You use these features at your own risk.

Cross-chain swaps and bridges may be performed through multiple independent blockchain networks, bridges, aggregators, relayers, validators, liquidity providers, decentralised exchanges, and smart contracts. They are not necessarily atomic: an earlier stage may complete even if a later bridge, destination swap, or contract call is delayed, fails, or cannot be completed.

You may therefore receive a different or intermediate asset, including a wrapped or bridged asset; receive assets on the source or destination network; receive less value because of disclosed fees, price movement, price impact, or slippage; experience material delays; incur additional network, recovery, or refund fees; or need to take further action. A refund is not guaranteed and, where a third-party protocol makes one available, it may be delayed or sent on the source or destination network.

Routes, quotes, fees, completion times, and status information may be estimates or third-party information. A displayed protected minimum is the quoted minimum for the requested output under the route's stated conditions; it is not a guarantee that every independent stage will complete or that a refund will be available. No displayed information guarantees successful execution, an exact completion time, or the best available outcome. Provider and blockchain data may also be delayed, incomplete, or temporarily inconsistent with the transaction's on-chain state.

Before signing, you must review the complete route, requested and possible intermediate assets, source and destination networks, recipient, fees, slippage, contract interactions, and recovery information. After you sign and broadcast a transaction, FortisNet cannot pause, modify, replace, recover, or reverse it and does not control the independent protocols that process it.

You accept the inherent risks of independent networks and protocols described in this section. Nothing in this section excludes or limits FortisNet's responsibility under mandatory law, your statutory consumer rights, or responsibility for FortisNet's own acts or omissions where it cannot lawfully be excluded or limited.

11. Beta and Experimental Features

We may make beta, preview, or experimental features available. These are provided for evaluation only, may be changed or withdrawn at any time, may contain defects, and are used entirely at your own risk.

12. Assumption of Risk

You understand and accept the risks of holding and transacting in crypto-assets, including price volatility, illiquidity, regulatory and tax uncertainty, technical and protocol failures, network congestion and fees, and the irreversible loss of assets due to lost credentials, user error, or third-party failure. You accept full responsibility for these risks.

13. No Warranty

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Software will be uninterrupted, secure, error-free, or that data shown is accurate. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF ASSETS, PROFITS, GOODWILL, OR DATA, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SOFTWARE OR ANY THIRD-PARTY SERVICE.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SOFTWARE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL SERVICE FEES YOU PAID TO FORTISNET FOR THE SOFTWARE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (GBP 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or your statutory rights as a consumer.

15. Time Limit for Claims

To the extent permitted by law, any claim arising out of or relating to the Software or these Terms must be brought within one (1) year after the cause of action arises; otherwise it is permanently barred. This does not apply where mandatory law provides a longer non-waivable period.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless FortisNet and its officers, directors, employees, and agents from claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Software, your violation of these Terms, or your violation of any law or third-party right.

17. Intellectual Property and Licence

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Software for its intended purpose. Open-source components are licensed under their respective licences as listed in the application's licences screen, and nothing in these Terms limits your rights under those open-source licences. You may not misuse our trademarks or branding.

18. Feedback

If you send us feedback, suggestions, or ideas about the Software, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose without obligation or compensation to you.

19. Updates, Suspension, and Termination

We may provide updates, including security and maintenance updates needed to keep the Software functioning, and you should install them promptly. We may add, change, suspend, or discontinue features at any time, subject to mandatory law, and we are under no obligation to provide specific future features. You may stop using the Software at any time. We may suspend or terminate your access where you breach these Terms, where required by law, or to protect the Software, its users, or third parties. Sections that by their nature should survive termination (including risk, disclaimers, liability, indemnity, and governing law) will survive.

20. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, blockchain or network failures, forks, outages, cyber-attacks, power or internet failures, third-party service failures, changes in law, or government action.

21. Assignment and General

You may not assign or transfer these Terms without our prior written consent; we may assign them, for example in connection with a merger, acquisition, or reorganisation. If any provision is held invalid, the remaining provisions stay in effect. Our failure to enforce a right is not a waiver of it. These Terms, together with the Privacy Policy and Legal Notice, are the entire agreement between you and us regarding the Software.

22. Governing Law and Disputes

These Terms and any dispute arising out of or in connection with them are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction, except that business (non-consumer) users are subject to the arbitration agreement in Section 23. If you are a consumer, you benefit from any mandatory protections of the law of your country of residence, these Terms do not deprive you of those protections, and Section 23 does not apply to you.

23. Arbitration and Class-Action Waiver (Business Users)

This section applies ONLY if you use the Software for purposes relating to your trade, business, craft, or profession (a "non-consumer"). It does NOT apply to consumers, who keep their right to bring claims in the courts under Section 22 and retain all mandatory consumer protections.

If you are a non-consumer, any dispute arising out of or in connection with these Terms or the Software, including any question about its existence, validity, or termination, will be referred to and finally resolved by binding arbitration under the Rules of the London Court of International Arbitration (LCIA), which are deemed incorporated by reference. The seat of arbitration is London, England; the tribunal consists of one arbitrator; and the language is English.

• Individual basis only: claims must be brought in your individual capacity, not as a claimant or class member in any purported class, collective, consolidated, or representative proceeding, and the arbitrator may not consolidate claims or preside over any form of class or representative action.
• Carve-out: either party may still seek urgent interim or injunctive relief from a court, and may bring claims to protect intellectual property rights.

If this arbitration agreement or the class-action waiver is held unenforceable for a particular dispute, that dispute will be decided by the courts of England & Wales under Section 22, but the remainder of this section continues to apply.

24. Contact

Questions about these Terms can be sent to legal@fortisnet.io or support@fortisnet.io. Never include your recovery phrase, private keys, passwords, or PINs in any communication with us.